Privacy Policy

It is important to protect your privacy in the online world, and to insist that the Web sites you deal with respect your privacy.

This means, among other things, that web sites should fully and accurately inform you about what personal information they collect, why they collect it, and what they intend to do with it. They should always seek your voluntary, informed consent before they collect, use or disclose your personal data, and they should provide you with meaningful options for resolving privacy issues and complaints.

Professional Relationship. As a general rule, all information concerning the business and affairs of a person or organization acquired (1) for the purpose of determining whether EchelonOne will enter into a professional relationship or (2) in the course of a professional relationship shall be held in strict confidence and not revealed to anyone unless expressly or implicitly authorized by the person or organization concerned. A professional relationship develops when EchelonOne agrees to be retained to provide services to a particular individual or organization. In order to protect their own interests, individuals or organizations should not send confidential information to EchelonOne until they have had a direct discussion with a professional at EchelonOne regarding the retention of EchelonOne to provide services.

Despite this general rule, there are circumstances where disclosure may be justified or permitted or, where we are obliged to disclose information without consent. To illustrate, these circumstances could include:
  • Where the information is known to the public;
  • Where required by law or by order of a tribunal;
  • Where we believe, upon reasonable grounds, that there is an imminent risk to an identifiable person or group of death or serious  bodily harm;
  • Where it is alleged that a member, associate or employee of EchelonOne is guilty of a criminal offence; civilly liable in a legal action or guilty of malpractice or misconduct;
  • Where it is necessary to establish or collect fees.
In such circumstances, we will not disclose more information than is required.

EchelonOne collects only such information from individuals or organizations as is required for the purposes of providing our services to them. We do not sell, trade, barter or exchange any information obtained, including and especially any information obtained in the course of professional relationships. EchelonOne does collect e-mail and mailing addresses when users subscribe to a publication offered by EchelonOne. EchelonOne uses information collected through such subscriptions to send users the publication they have requested, and to send additional information on relevant subject matters.

EchelonOne endeavours to maintain the accuracy of any information in its possession on active matters. Information contained in documents where a file has been closed, is not actively updated or maintained.

In the event of any question concerning the management of their information, clients should first address such questions to the professional responsible for the matter. In the event a satisfactory response is not forthcoming, a client should address questions to the head of the relevant department within that office of the Firm.

EchelonOne endeavours to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any unauthorized access, disclosure, copying, use, or modification.

The technology that enables the Internet is constantly changing, but the good news is that standards for privacy continue to rise. EchelonOne is committed to upholding and defending your privacy rights, whether online or offline, and helping organizations that are subject to federal privacy laws in Canada respect your privacy rights and honour their obligations to you.

This page summarizes our privacy policy and information practices for this Web site. It is intended to provide you with a complete and accurate basis for making informed decisions when choosing to communicate with our Office via this site.

During a visit to our Web site, your privacy is respected. We do not collect personal information about you unless you choose to send us an e-mail, in which you voluntarily provide your name and contact information. The nature of the Internet is such that it passively and automatically collects certain information about a user's traffic patterns, linked to their Internet Protocol (IP) addresses. These are unique Internet "addresses" assigned to all Web users by their Internet Service Providers (ISP). IP addresses are automatically logged by Web servers. While the IP address does not identify an individual on its face, it may with the cooperation of the ISP be used to locate and identify an individual using the Web. The IP address is considered personal information because it is an identifying number, and IP addresses are therefore protected by most privacy legislation. The privacy issues surrounding IP addresses are explained further below.

Visitors' personal information received via e-mail is provided only to our Office personnel, who require the information to respond to inquiries. We do not use this information for any other purpose. We protect all personal information in our custody with strong security safeguards, including strict access controls.

As we cannot guarantee the security of electronic systems or e-mail, we do not recommend sending sensitive personal information or complaints electronically at this time. For all such matters, please contact us by postal mail at: Debbie Ouellet, EchelonOne P.O. Box 170, Loretto, ON L0G 1L0, or by calling 905-936-3363 from 9:00 a.m. to 5:00 p.m. EST Monday to Friday.

Other sites to which we provide links may be governed by different policies. EchelonOne does not assume responsibility for the information practices of these other Web sites, and we strongly encourage all Web visitors to review the privacy policies and statements of all externally-linked sites.

Collection and Use of Information

We do not collect any personally identifying information about users unless it has been knowingly and specifically supplied to us by the user. We will not disclose any personal information about users to any outside party, unless the user has been advised of this possibility before providing the personal information. We may share information among our affiliated companies for internal purposes.

We collect general information on what pages users visit and information volunteered by users, such as survey information and site registrations.

The information we collect is used to improve the content of our site and to learn about the traffic patterns to our site. From time to time, we do share general demographic information with advertisers or potential advertisers; however, profiles of individual users are never shared, rented or sold.

User information may sometimes be used by us and our affiliated companies to inform you about changes to our site, new services and offers the user may find interesting.

We reserve the right to access and disclose individually identifiable information in order to comply with applicable laws and lawful governmental requests, to operate our systems properly or to protect our rights and property.

Use by Children

If you are under 18, be sure to obtain your parent's or guardian's permission before you send any personal information (for example, your name, address, e-mail address, etc.) to us or anyone else over the Internet. We encourage parents to get involved with their children's online usage and to be aware of the activities in which they are participating.

Changes to Policy

We may change this privacy policy from time to time by updating this posting. Please check the privacy policy page of our website periodically for changes. Your continued use of this site following the posting of changes constitutes your acceptance of those changes.

We use firewall and security technology to keep your personal information secure. However, you should be aware that there is always a chance that your personal information could be intercepted over the Internet. Any personal information you provide to us is given voluntarily. Please be aware that any material posted to discussion boards, even if it contains personal information, is not secure and can be viewed by anyone.


We save emails sent to and in order to notify the sender of developments regarding the subject of their e-mail. If you do not wish to receive e-mail replies to your letters, please indicate so in the body of your message. Your e-mail will be read and dealt with, then deleted.

Contact: Questions about this policy may be directed to Debbie Ouellet. You can contact Debbie Ouellet by e-mail at by telephone at 905-936-3363 or by mail at: EchelonOne Consulting, P.O. Box 170, Loretto, ON L0G 1L0.
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